Hometown pride is everyone’s business. Our downtown, our streets, our lawns, our parades, our parks, and on and on communicates to the world who we are as a community. It shows what we stand for, that we’re a welcoming place for a family and business. Hometown pride has a direct correlation to community vibrancy, growth, and sustainability. But how can we strengthen the connection between citizens and government and build our town together?

Modern, cloud-based technology is enabling hometown pride more easily and more conveniently. It strengthens the connection between citizens and government, and it bands everyone together — we build our town together or we don’t.

Citizen Request (311) is a perfect example. With a few clicks of a mouse or taps on a smartphone, citizens and government officials can log, track, and remedy issues quickly. They can do this anywhere and anytime. This means fewer phone calls and walk-ins, improved customer service, and higher public satisfaction.

What can someone report or request? Anything that matters to your community: potholes, downed tree limbs or power lines, water main breaks, and more. It’s a way for your citizens to become an extension of your staff’s eyes and ears and unify a community effort to build hometown pride.