continuous improvement

Many communities, large and small, struggle to meet the changing demands and expectations of internal and external forces. In this article we…

Deb Manross Deputy City Clerk/Utility Billing Clerk City of Denver, IA The Challenge Like many small cities, Deb and her staff used paper and…

Organizations of any type, including cities, engage in three types of work: business, internal, and unplanned. Business work is anything…

Organizations of any type, including cities, engage in three types of work: business, internal, and unplanned. Business work is anything…